Our client is a leading Asset Management business in South Africa with a global footprint offering a career-inspiring springboard into the investments industry. This role would suit young dynamic graduates who have some work experience in the Financial Services Industry and are ready to develop their careers in the BIG LEAGUE.
Purpose of the Role:
To ensure that a high level of Client Services is provided to the investor and financial intermediary that interacts with the company. The Client Service Consultant will be responsible for all incoming client queries in the form of written as well as telephonic interactions.
Duties and Responsibilities:
- Handle all client queries and/or complaints (telephonic /written/social media) and resolve issues to completion in a timely manner
- Applying technical knowledge and understanding to secure an end to end finalization of client requests
- Working across organizational boundaries to obtain outstanding information and clarify instructions received to improve client experience
- Evaluate problems regarding service issues and enquiries to determine their importance and urgency
- Performing investigations where necessary to facilitate problem resolution timeously
- Responsible for ensuring service excellence to clients/intermediaries remains within best business practice and standards
- Responsible for managing reputational risk ensuring compliance with regulatory requirement, procedures, service standards and complaints
- Remain updated and informed on legislative and industry
- Responding to all enquiries in a professional and timely manner
- Liaising with administrator/admin support to provide best client experience
Qualifications:
- Grade 12
- Relevant tertiary qualification which demonstrates an orientation and interest in the Financial Services Industry
Skills/Competencies and experience:
- 2 years’ experience in a client services environment within financial services / LISP / Asset Management environment
- Demonstrable knowledge and interest in Investment products
- Excellent language skills (written & verbal) in English & Afrikaans – a third language would be an advantage
- MS Office – intermediate level of MS Work & Excel
- Sales Logix or another comparable CRM application is an advantage
Key Competencies:
- Technical knowledge
- Client Centricity
- Communication skills
- Results Driven
- Building & maintaining relationships
- Planning & organizing
- Attention to detail
- Resilience
- Business acumen
- Team success
Key Success Measurement:
- Passionate, ambitious and energetic individual, constantly looking for opportunities to exceed client expectations
- Strong interpersonal skills with enthusiasm for dealing with clients to deliver the best experience and outcomes to them
Employment Equity:
- Preference will be given to applicants from designated groups