Purpose of the Role:

Delivers frontline team results through enabling others. Becomes involved with the client before project initiation in the project conceptual phase; acts as the client relationship manager and is responsible for consulting with the business. The Implementation Manager works closely with the project managers and business technology specialists in developing the appropriate solution to meet the business need. The Implementation Manager provides guidance and leadership to their subordinates to deliver on business objectives. In addition to management responsibilities; the Implementation Manager acts as auditor of documents and models produced by other Business Analysts to ensure quality; consistency and completeness of information. The Implementation Manager is an active participant for the life of the project through all phases and will be required to mentor Business Analysts and to advocate for the business whilst working closely with a variety of internal and external business partners

Duties and Responsibilities:

  • Ensure proper financing of the function by providing input into the compilation of
  • budget, in line with Finance requirements, based on planned projects and deliverables
  • Manage and control budget for cost centre. Improve efficiency and productivity
  • Achieve project deadlines and quality requirements
  • Ensure transformational targets are met
  • Contribute to a culture of transformation by participating in company culture building initiatives, business strategy, and CSI
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth
  • Understand and embrace the company vision and values, leading by example
  • Improve culture survey results and address issues raised
  • Deliver a worldclass service by creating a client service culture
  • Support the implementation of business optimisation improvement
  • Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge
  • Help business stakeholders identify and clarify their goals and IT requirements
  • Encourage debate and constructive, open discussions
  • Build sound professional relationships and achieve client satisfaction objectives
  • Build sounds and trusting working relationships with team, manager, peers, other departments and team
  • Build sound professional relationships with suppliers and stakeholder
  • Achieve business performance targets within required risk and compliance parameters
  • Ensure work is allocated with clear accountability
  • Meet all agreed risk and compliance targets
  • Ensure corrective action is taken regarding quality, consistency and completeness of information
  • Manage performance of staff by implementing performance agreements and ensuring a clear vision
  • Mentor and coach staff on identified performance gaps
  • Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified
  • Create environment of teamwork
  • Maintain a high performing team by identifying talent pool through career conversations, using the talent grid principles, and by developing talent retention programmes


  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
  • Relevant Bachelors degree
  • Leader/Manager Academy
  • Relevant qualification in Business Analysis from one of the IIBA Endorsed Education Providers contributing towards future certification

Types of Exposure:

  • Built a high performance culture
  • Built and maintained stakeholder relationships
  • Client and Relationship Results
  • Completed Reports and Achieved Budgets
  • Designed Workforce Planning Solutions
  • Developed and Implemented Communications Strategy
  • Improved Human Resources Business Processes
  • Manage internal process
  • Managed Transformation & Innovation
  • Managed Governance
  • Managed Process Results
  • Managed Relationships
  • Managed Self and Team
  • Supported Transformation, Change and continued Improvement

Minimum Experience Level:

  • Must have 5 years people management experience (in managing IT specialist)
  • Must have worked in Agile environment / Agile methodology
  • Financial Services experience (5 – 8 years)

Technical or Professional Knowledge:

  • Banking knowledge
  • Banking procedures
  • Budgeting
  • Business administration and management
  • Business principles
  • Business terms and definitions
  • Change management
  • Client service management
  • Client service principles
  • Communication Strategies
  • Consumer behaviour
  • Data analysis
  • Diversity management
  • Employee training/development
  • Industry trends
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Service level agreements
  • Staff resource planning
  • Strategic planning
  • Decision-making process
  • Business writing skills
  • Management information and reporting principles, tools and mechanisms
  • Business analysis
  • Information Technology concepts
  • Object Orientation (Developers)
  • Usability and GUI techniques
  • Business Acumen
  • Governance, risk and controls
  • Problem solving skills
  • Modelling (ARIS /UML)
  • End -to End Innovation Lifecycle Method
  • BA Body Of Knowledge
  • Risk And Security Practice

Behavioural Competencies:

  • Earning Trust
  • Customer Focus
  • Developing Others
  • Facilitating Change
  • Influencing
  • Driving for Results
  • Planning and Organizing

Employment Equity:

  • Preference will be given to applicants from designated groups

To apply for this job email your details to jackie@asearch.co.za

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