Purpose of the Role:
This role is responsible for the complete validation of client instructions and requests. The incumbent is a Validations Consultant, ensuring accurate and efficient processing of instructions whilst strengthening and maintaining relationships between clients /intermediaries and the Company. Working across the operations team to meet the standard service level agreements.
Duties and Responsibilities:
- Validation for all company investments LISP and Asset Management offering
- Processing applications for all product streams
- Coordination of Section 14 and 37 transfers
- Ensure that each intermediary is licensed to sell our Products
- Handling enquiries from client intermediaries and broader distribution force with first time resolution
- Maintenance of commission arrangements with intermediaries
- Management of documentation in terms of FICA & FAIS legislation and other regulatory requirements
- Ensure our client and intermediaries comply with all regulatory requirements
- Update client information on CRM
- Management of stakeholder relationships to ensure improved client experience
- Ensure all clients instructions are processed timeously and accurately
- Follow up on all pending instructions
- Ensure our clients comply with the prudent investment guidelines
- Manage work allocated to you
- Responsible to ensure that all client documentation is stored electronically as per company policy
- Prioritise all work allocated to administration and all client instructions within standard level agreements
Qualifications:
- Matric qualification a minimum requirement
- Tertiary qualification would be to your advantage
Skills/Competencies and experience:
- 1– 2 years’ experience in an administration environment within financial services /
- LISP / Asset Management
- MS Office – intermediate level of MS Word & Excel
- Sales Logix or another comparable CRM application is an advantage
Key Competencies:
- Technical knowledge
- Attention to detail
- Planning & organising
- Communication skills
- Client centricity
- Results driven
- Team success
- Building & maintaining relationships
- Resilience
- Business acumen
Key Success Measurement:
- Strong interpersonal skills with enthusiasm for dealing with clients to deliver the best experience and outcomes to them
Employment Equity:
- Preference will be given to applicants from designated groups